MPX Blog

Organizations can achieve significant production and postage savings by including privacy and other notices with recurring correspondence, such as with EOBs and invoices for instance. With HealthLinq by MPX, organizations can identify and securely combine appropriate mailings with minimal effort. Read more >>

Open Enrollment is a stressful, expensive, and time-consuming ritual for most Health Plans and Third Party Administrators (TPAs). There is no room for delays or tolerance for errors from members or customers. The burden of ensuring the enrollment process is error free usually falls to Operations and IT teams who have to orchestrate a series of internal teams and vendors to plan, design, configure and distribute materials for multiple brands and plans. Using the latest advancements in fulfillment automation, printing and digital delivery methods can allow Health Plans and TPAs to provide a coherent, consistent and cost-savings methodology to enrollment communications. Read more >>

Open enrollment is an exciting and often, chaotic time. This is your chance to connect and educate members, to inspire loyalty, but it’s also filled with many opportunities to create or tame the related chaos. In this webinar, we’ll cover the many potential pitfalls, how to avoid them, and how to take advantage of this high-touch opportunity to create loyal, long-term members.  Read more >>

For most health insurance companies, there's nothing simple about the process of executing essential member communications. When variable data is generated by multiple technology providers and shared with multiple fulfillment vendors – possibly one for cards, EOBs, EOPs, another for welcome literature, and even another for invoices - it is difficult to determine where to start to make changes without risking disruption. Dealing with multiple choke points and the delays they can cause is frustrating, but many health insurance companies are tolerating them out of fear of causing even bigger disruptions in their attempts to reform and simplify the process. As a result, the status quo is maintained, and mediocrity is tolerated. Read more >>

Online self-service is an absolute consumer expectation in the "I can Google that" era. Yet many dealers make the mistake of thinking that taking online payments is all they need to do. Unfortunately, this falls far short of what your customers really want. They demand the ability to do everything themselves without needing to call you for help. That means your portal must literally perform like a virtual CSR. Read more >>

At MPX, we believe in balancing industry best practices and our decades of experience with a relentless drive for improvement. One way we deliver value for our clients is by consolidating the disparate components of their enrollment packages to deliver operational efficiencies and cost savings. Despite the regular success we deliver through consolidation, it's not always the right solution as we recently discovered for one of our clients. Read more >>

More answers. Less frustration. It's a simple formula for member satisfaction and employee retention that's exceedingly difficult to deliver. In an age where Amazon has set the standard for convenience and self-serve freedom, health insurance providers and TPA's have to up their games. That means organizing the mass of information for your individual plans and making that information easily accessible for members when they want it. Read more >>

Fuel dealers often ask when things might "settle" in terms of emerging IT needs. The short answer is never. If anything, the pace of change will only accelerate. The notion of catching up should be replaced with an ongoing, constantly evolving process to ensure that you will always be in sync with important trends. Your best approach is a clear IT strategy that will help you know where to direct your investments and, more importantly, when. Read more >>

At MPX, we do not believe in simply selling great products and services. Our approach is to work collaboratively with customers to achieve mutual goals. We want to be integral to your success and have the proven ability to drive real results. In today’s world, those results can only be realized by engaging and servicing a demanding consumer who expects you to provide intuitive online tools and digital communication. Read more >>

The following case study was written by one of our retail energy clients. This is a client we've worked closely with over the past three years. When we met, we both had the goal of making a real difference in how energy consumers are served. Our client had two primary objectives influencing their priorities and decisions: 1.) Make it easy for end-customers to do business with them, and 2.) Make it easy for the customer service team to do what they come in each morning to accomplish, which is to take good care of customers. Read more >>